Shipping & Processing Times
Orders are typically processed within 3–5 business days after being placed.
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Processing time is the period our warehouse needs to prepare your order.
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Shipping/transit time begins once the carrier has picked up your package.
Please note that Dab Rite BTI has no control over carrier delays or transit issues.
For shipping questions, contact [email protected].
Returns & Exchanges
If you are not satisfied with your purchase, you may return eligible items for a refund (minus a 10% restocking fee) within 7 days of delivery.
General Return Policies
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Shipping fees are non-refundable.
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Customers are responsible for return shipping costs.
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Only products purchased directly from the Dab Rite BTI shop qualify for returns.
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Items must be returned in their original condition, with all packaging and accessories.
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Unauthorized returns will be refused.
To request a return, email [email protected] with your name and order number.
Defective or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
For Dab Rite devices, we will provide a pre-paid return label to begin the exchange process.
For non-Dab Rite products (Pop-Vacs, Nugidors), defect or warranty cases may be handled differently. See details below.
Warranty Information
Dab Rite Products
Dab Rite devices are covered under the following warranty terms:
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1 year for Dab Rite OG v1.2 and PRO 2.0
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6 months for batteries
Requirements & Conditions
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Must have valid proof of purchase.
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Items purchased from unauthorized sellers are not covered.
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Dab Rite units are tamper-evident—opening or modifying the base voids all warranty coverage.
For warranty support, contact [email protected].
Pop-Vacs & Nugidors
Pop-Vacs and Nugidors are third-party products sold through the Dab Rite BTI shop.
Returns
Pop-Vacs and Nugidors can be returned under our standard return policy only if unopened and unused, due to sanitary and odor-control considerations.
Warranty & Defects
Warranty coverage and defect handling for these products are managed by their respective manufacturers.
If you experience an issue with Pop-Vacs or Nugidors:
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Email us at [email protected] with your order number and a description of the issue.
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We will advise whether the issue qualifies for an in-house resolution or must be processed through the brand’s official warranty page.
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If needed, we will direct you to the correct warranty or support contact for that brand.
This ensures you receive the proper and fastest assistance for brand-specific products.
Unauthorized Returns
Any package sent back without prior authorization or not meeting our return conditions will be refused. We are not responsible for misaddressed, refused, or non-compliant returns.